FAQs/Shipping/Returns


Below we will attempt to answer some the most frequently asked questions we receive. But if you still have questions we can be reached through our contact us page or by emailing us directly at info@socababies.net.

Ordering

What size should I order?
Please see our sizing charts for more details and suggestions for fit.

What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We currently do not accept PayPal.

Products/Care

What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use direct to garment printing, screen printing, and sublimation printing.

Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.

Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:


  • Washing: Wash inside out with cold water with similar colors using a gentle cycle.
  • 
Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
  • 
Drying: Tumble dry low or hang-dry.
  • Avoid using bleach and do not dry clean.

Shipping

How long will it take for my order to arrive?

Standard shipping for orders takes 7-10 business days. Most orders are received within 10 days of ordering.

During holidays or times of high demand, orders will take 10 - 15 business days to ship.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.

Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped.  A shipping confirmation email will be sent, once your order has left our facility. Please keep in mind some items may ship separately so you may receive more than one shipping confirmation email.

How much does shipping cost?
It depends on the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.

Do you ship internationally?
Yes. International shipping is available.  International shipping can take 10-20 business days depending on the destination. Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees.

Why did my items arrived in separate packages on different days?

Each item we ship may have different delivery times, this is because some products are packaged and shipped separately.

Returns & Exchanges

What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.

If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at info@socababies.net for further information. 

All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at info@socababies.net for any questions regarding your order.

Still have questions?

For additional information about SocaBabies™ please use the contact form or email info@socababies.net.